Email support
Write to info@unclesoft.com and include “Timeport” in the subject.
UNCLESOFT
Timeport Support
Tell us what happened and which device and OS version you use. We usually have everything we need to investigate without seeing your private data.
info@unclesoft.comBefore you write
Please include your Timeport version, device model, OS version and steps that reproduce the issue. Never send your master password or unencrypted private records.
Master password
For security, UncleSoft cannot access your vault or restore a forgotten master password.
FAQ
Common questions
Where is my data stored?
Inside an encrypted vault on your device. If iCloud sync is enabled, encrypted data is also stored in your personal iCloud account.
Can UncleSoft open my vault?
No. The developer does not have your master password and cannot access or decrypt your vault.
How do I restore purchases?
Open Timeport settings and choose Restore Purchases while signed in with the Apple Account used for the original purchase.
How do I delete my data?
Delete items inside Timeport. To remove synchronized data as well, manage Timeport data in your iCloud settings before deleting the app.